Infrastructure

Engaging for Civic Change

Before the first volunteer is recruited, it is vital to build a comprehensive infrastructure for the organization. Such an infrastructure allows an agency's staff and volunteers to focus their time and energy furthering the agency's cause; it protects the agency and the volunteers; and it provides continuity in the event of personnel changes.

Main areas to consider are: position descriptions; volunteer agreements; background checks; paid vs. unpaid; internal support; orientation & training; confidentiality; work product agreement; volunteer tracking.